Return & Refund Policy

At Anokhi Ada, we carefully check and pack every order before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

A return request must be raised within 24 hours of delivery.

To be eligible for a return:

  • An unboxing video is mandatory.
  • The video must be clear, continuous, and completely uncut.
  • The video must show the package from the time it is received until the product is fully unpacked.
  • The product must be unused, unworn, and in its original condition.
  • The original packaging, tags, accessories, and other items received with the order should be retained.
  • Any damage, defect, or incorrect product must be clearly visible in the unboxing video.

2. Mandatory Unboxing Video

An unboxing video is required for any claim related to:

  • Damaged product
  • Wrong product received
  • Missing product or item
  • Manufacturing defect

Without a valid unboxing video, Anokhi Ada may not be able to accept or process the return/refund request.

Edited, cut, incomplete, or unclear videos may not be accepted as valid proof.

3. Non-Returnable Products

Returns may not be accepted for:

  • Products that have been used or worn
  • Products damaged after delivery due to customer handling
  • Products without original packaging
  • Products with missing tags or accessories
  • Return requests raised after 24 hours of delivery
  • Products where no valid unboxing video is available
  • Products damaged due to improper use, storage, or handling

Certain products may be specifically marked as non-returnable on their product page.

4. Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us within 24 hours of delivery.

Please provide:

  1. Order ID
  2. Customer name and registered mobile number
  3. Clear photographs of the product and packaging
  4. Complete unboxing video
  5. A brief description of the issue

Our team will review the information and determine whether the return or replacement is eligible.

5. Return Approval

Submitting a return request does not automatically guarantee approval.

Once we receive your request and supporting proof, our team will review the claim. If approved, we will provide further instructions regarding the return or replacement.

The product may be required to be returned in its original condition and packaging.

6. Refund Policy

Once the returned product is received and successfully inspected, the refund will be initiated for eligible cases.

Approved refunds will generally be processed within 5–7 working days after approval/inspection.

The refund may be issued to:

  • The original payment method; or
  • Store credit, where applicable and agreed upon.

The time taken for the amount to reflect in your bank account or payment account may depend on the respective bank or payment service provider.

7. Shipping Charges

Original shipping or delivery charges, if applicable, may not be refundable unless the return is due to an error attributable to Anokhi Ada, such as a wrong or defective product.

8. Exchange / Replacement

Where applicable, Anokhi Ada may offer a replacement instead of a refund for eligible damaged, defective, or incorrect products, subject to product availability.

If the same product is unavailable, an alternative resolution or refund may be offered.

9. How to Request a Return or Refund

To request a return or refund, contact us through WhatsApp within 24 hours of delivery.

Please send your:

  • Order ID
  • Name
  • Contact number
  • Reason for return/refund
  • Unboxing video
  • Relevant photographs, if required

WhatsApp Support: +91 9942085352

10. Important Note

Anokhi Ada reserves the right to review and reject claims that do not meet the conditions mentioned in this policy or where the provided information/proof is insufficient.

This policy is intended to ensure a fair and transparent return and refund process for both customers and Anokhi Ada.