Privacy Policy

Welcome to Anokhi Ada. We respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Mobile/phone number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Payment and transaction-related information

  • Information you provide when contacting us through WhatsApp, email, or other support channels

  • Device information, IP address, browser type, and website usage information for security, analytics, and website improvement

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and manage payments

  • Provide order updates and delivery notifications

  • Respond to your questions, complaints, and support requests

  • Communicate with you through phone, email, or WhatsApp regarding your orders

  • Improve our products, website, services, and customer experience

  • Prevent fraud, misuse, unauthorized transactions, and other security issues

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by secure third-party payment service providers.

We do not intentionally store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our own servers.

Payment information is handled by the respective payment gateway according to its security and privacy practices.

4. Sharing of Information

We do not sell, rent, or commercially trade your personal information.

We may share necessary information with trusted third parties only when required to provide our services, including:

  • Payment service providers for processing and verifying payments

  • Courier and logistics partners for shipping and delivering orders

  • Website, hosting, analytics, and technology service providers for maintaining and improving our website

  • Government authorities or legal/regulatory bodies when disclosure is required by applicable law

Only information reasonably necessary for the relevant service may be shared.

5. Cookies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember certain website preferences

  • Improve website functionality

  • Understand website traffic and usage

  • Improve our products and services

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide services

  • Maintain business and transaction records

  • Resolve disputes and customer-support issues

  • Meet legal, accounting, tax, and regulatory requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, where legally permitted

  • Withdraw consent where processing is based on consent

  • Raise questions or concerns regarding the use of your personal information

To make a request, please contact us using the details provided below.

9. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be published on this page with the revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, correction requests, or data deletion requests regarding this Privacy Policy, please contact us:

Anokhi Ada

Email: anokhiada9@gmail.com
WhatsApp: +91 9942085352
Website: anokhiada.co.in

By using our website, you acknowledge that you have read and understood this Privacy Policy.